Need a sample but unsure which product is right for you? Our CliniMed Careline Team assures the appropriateness of the products you need.
We will contact you before dispatching any samples. Please complete the form and we’ll get back in touch.
How ordering samples works
You can either search our products and add the ones you wish to sample to your basket or fill out the form below. We’ll then take the following steps before sending samples to you, free of charge.
1
Fill out the Sample Request Form
Fill out the form on this page to request your call back.
2
Receive a call from us
Once we’ve had a quick call with yourself, and subject to approval, your samples will be posted the next working day
3
We post your samples
Once you’ve received your samples, we’ll be in touch to see how you’re getting on with them. Feel free to contact us at anytime for advice and guidance.
Request a call with our dedicated careline team
So we can understand which products are right for you and get samples sent out please fill in the form and a member of our team will get in touch.
Prefer to speak to us today?
Call the CliniMed careline on 0808 159 6017.
Phone lines are open 9am – 5pm, Monday to Friday.
Frequently asked questions
As both manufacturer and distributor of medical devices we have a duty of care to ensure the products you’ve asked to sample are right for you. We must also check that any product sampled will then be available in your area via prescription.
You can sample multiple different items, provided they are suitable for you. Each product will have a limit on the number we can send. For example we will provide a pack of 5 colostomy pouches to allow you reasonable time to assess if they are right for you.
Wherever possible we provide a print out of the IFU (instructions for use) with samples. These are also available digitally on the product page.
During the call our careline specialist will also discuss how best to use products.
If you are a healthcare professional we can arrange for training via our product specialist team, just ask on the call.
Yes. Our samples will arrive with you in plain, unmarked packaging. We will include printed materials inside so you know it is from us and how to contact us.
Typically samples will take around 48-72 hours to arrive via Royal Mail.
If they’re urgent we may be able to arrange them sooner.
Yes you can. We will need the details of the person you are ordering them for though, and they must be aware and consent to you sharing this information with us.
If you are a healthcare professional looking at a solution for a patient, we can discuss this in more detail during the call or refer you to our clinical team.