IT Manager


As an IT Manager you will be responsible and accountable for smooth running of our IT and communications systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

  • You will manage the day-to-day operations of the IT department to maintain a stable infrastructure and help deliver strategic IT objectives.
  • Support the Head of IT with defining the IT strategy and budget, aligning IT initiatives with current and future business requirements.
  • Line management of the IT team, including one to one meetings, performance management, appraisals, resource planning and recruitment.
  • Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
  • Review stakeholder requirements across the organisation and propose suitable IT solutions.
  • Act as an escalation point for significant support queries, complaints and incident management.
  • Ensure that the hardware and software used by our company is effective, compatible, and secure.
  • Support the Infrastructure Engineer with planning, maintenance and development of the company’s infrastructure including hardware, software, network and telecommunications.
  • Take a lead role in significant IT projects, including the scoping and implementation of new IT systems and services, as delegated by the Head of IT.
  • Allocate resource, provide guidance and support for projects led by IT team members as required.
  • Ensure robust security of data, network and backup systems.
  • Take ownership of business continuity planning and disaster recovery, including implementation, maintenance and effective testing of the disaster recovery plan.
  • Ensure implementation and maintenance of policies relating to IT security, Information Security and IT infrastructure.
  • Take appropriate measures to ensure compliance with relevant governance requirements.
  • Manage day to day supplier relations with IT partners and suppliers including account reviews, maintenance, support, warranties, software licencing and ad-hoc project work.
  • Support the Head of IT with renegotiating supplier contracts and helping to identify suitable partners and suppliers when required.
  • Manage and monitor IT operating costs including approving invoices, purchase orders, tracking and forecasting spend against budget.
  • Help plan and manage CAPEX spend, including preparation of business cases with appropriate justification and ROI, when necessary.
  • Provide regular reports to the Head of IT with regards to infrastructure status, helpdesk performance and project progress.
  • You will always behave in a professional manner and will build professional relationships with customers and key opinion leaders that will enhance the Company’s quality image.


  • Approachable, empathetic leader with the ability to manage a diverse team with varying skillsets.
  • Proven experience in Team Management, IT Strategy, Project Management, Supplier Management and Budget Management.
  • Good understanding of IT infrastructure, software/system development, and technology implementation projects.
  • Familiarity with a variety of software systems, including but not limited to operating systems, productivity suites, collaboration tools and business applications.
  • Stakeholder engagement and adoption experience.
  • Microsoft 365 Administration including SharePoint, OneDrive, Teams, Azure.
  • Excellent verbal and written communication skills.
  • Excellent organisational skills with a keen attention to detail.


  • Experience preparing business cases and strategy documentation.
  • SharePoint PowerApps/Flows
  • Power BI
  • ERP/Business Systems e.g. CRM, Warehouse Management
  • Mitel Phone System
  • Lean Six-Sigma


  • Contributory Pension Scheme
  • Medical Cash Back Plan
  • Life Assurance
  • Onsite free car parking
  • Subsidised staff canteen
  • Cycle to work scheme
  • Employee Referral Scheme
  • Free yearly flu vaccination
  • Discounts on selected products and services
  • Help @ Hand – Employee Health and Wellbeing Programme

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us or give us a call on 01628 859726 and one of our team members will be happy to assist you.

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