Supply Chain Assistant
BRIEF JOB SUMMARY
Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.
MAIN DUTIES AND RESPONSIBILITIES
- Providing excellent customer service in line with departmental standards, procedures, and guidelines.
- Processing of sales and sample orders in accordance with standard operating procedures.
- Proactively promoting our products and services at all times, whilst maintaining excellent service levels.
- Handling all customer related enquiries promptly and efficiently.
- Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.
- Various administration tasks, including but not limited to invoicing, scanning and credit notes.
- Work to targets as set by Supply Chain Supervisor.
- To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
- To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.
ESSENTIAL
- Reliable, inquisitive and enthusiastic
- Customer service experience
- Keen eye for detail
- High level of accuracy
- Methodical approach to work
- Good communication and numeracy skills
- Able to demonstrate initiative
- Excellent IT skills including Microsoft Office
- Team player with a flexible approach to work
COMPANY BENEFITS
- Contributory Pension Scheme
- Medical Cash Back Plan
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Cycle to work scheme
- Employee Referral Scheme
- Free yearly flu vaccination
- Discounts on selected products and services
- Employee Assistance Programme– Health and Wellbeing
If you require any assistance or adjustments to be made when either applying for a position or attending an interview, please e-mail us hr@clinimed.co.uk or give us a call on 01628 859726 and one of our team members will be happy to assist you.