Supply Chain Assistant


Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.


  • Providing excellent customer service in line with departmental standards, procedures, and guidelines.
  • Processing of sales and sample orders in accordance with standard operating procedures.
  • Proactively promoting our products and services at all times, whilst maintaining excellent service levels.
  • Handling all customer related enquiries promptly and efficiently.
  • Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.
  • Various administration tasks, including but not limited to invoicing, scanning and credit notes.
  • Work to targets as set by Supply Chain Supervisor.
  • To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
  • To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.


  • Reliable, inquisitive and enthusiastic
  • Customer service experience
  • Keen eye for detail
  • High level of accuracy
  • Methodical approach to work
  • Good communication and numeracy skills
  • Able to demonstrate initiative
  • Excellent IT skills including Microsoft Office
  • Team player with a flexible approach to work


  • Contributory Pension Scheme
  • Private Health Care
  • Life Assurance
  • Onsite free car parking
  • Subsidised staff canteen
  • Cycle to work scheme
  • Introductory Bonus scheme
  • Free yearly flu vaccination
  • Discounts on selected products and services
  • Employee Assistance Programme– Health and Wellbeing

If you require any assistance or adjustments to be made when either applying for a position or attending an interview, please e-mail us or give us a call on 01628 859726 and one of our team members will be happy to assist you.

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