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SecuriCare CheckIn Service: A Lifeline for Patients

We are thrilled to share the results of the SecuriCare CheckIn Service to date and the overwhelmingly positive impact it has made to patients during their post-operative recovery.

One woman reclines in a medical chair and smiles widely at another woman who places a hand on her shoulder. There is a healthcare professional in the background.
15 Sep 2025

On 2 September 2024, we launched a pilot in Durham and Darlington for a new patient support service called the SecuriCare CheckIn. It was designed to help new patients transition smoothly from hospital care to home life and has proven to be a resounding success. The service has now been rolled out to all hospital accounts across England, Scotland and Wales.

Over the past year, the service has provided a number of daily check-in calls to new patients in the first 7 days after their discharge. These personalised calls ensure our patients feel supported, confident in managing their stoma care, and able to raise any concerns during those crucial early days at home.

This initiative has not only enhanced patient wellbeing but also reinforced our commitment to delivering exceptional, compassionate care.

We are excited to share the progress so far – find out what our patients had to say below.

Key highlights

What our patients said

222 responses received to date

100% felt informed and supported by SecuriCare staff

98.6% rated their satisfaction 6/6

93.2% found the service very easy to use

72% would have needed additional support without the service

Over 170 comments praised the service

A balding older man stands by a living room window and smiles at the camera, he wears a blue shirt under a burgundy sweater.

The service was a lifeline during recovery.

Staff were empathetic and reassuring.

I wouldn’t have coped without this support.

I didn’t expect this level of care – it exceeded all my expectations.

This feedback is a testament to the compassion, professionalism, and dedication of our SecuriCare team. Thank you to everyone involved in delivering such impactful care.

Refer your patient

If you have a patient that would benefit from the service, you can refer them* using the link below.

A member of our team will contact them to talk about the service and what happens next, letting them know that you have made the referral.

Refer your patient

*Please ensure you have their consent.