Customer Development Specialist

JOB SUMMARY

Reporting to the Order Office Team Leader you will be responsible for delivering excellent customer service to our Hospital, Wholesale and Retail customers. Dealing with telephone and email queries for all customers you will ensure that queries are resolved efficiently and effectively with the department’s customer service level commitment.   

You will be responsible for processing the sales orders which will also include overseas orders and private sales.You will proactively promote our products and services at all times whilst maintaining high service levels. You will also identify business opportunities and convert into sales.   

In addition to checking despatch notes against orders you will ensure orders are supplied in line with the customer’s required delivery date.  Other duties will include back order management, running invoicing and credit notes processes and producing reports as and when required.  You will be expected to deal with all administration and correspondence to customers including product and service complaints. You will also be expected to work closely with colleagues in Distribution and National Accounts to ensure that customer orders are supplied in a timely and accurate manner, and that any queries are investigated and closed out in a satisfactory manner with the customer.

Your duties will include:

  • Processing of sales orders including overseas orders and private sales
  • Pro actively promote our products and services at all times whilst maintaining service levels
  • Identify business opportunities and convert into sales
  • Checking of dispatch notes against orders, and making sure orders go out as required by customers.
  • Releasing back orders.
  • Handling all customer related enquiries promptly and efficiently
  • Run Invoicing and credit notes
  • Administration and correspondence to customers, including service complaints.
  • Running of reports
  • Administration of exchanges,returns and faulty stock.
  • Processing of sample orders
  • Filing and post.
  • Work to targets as set by Team Leader
  • To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
  • Perform any other task’s reasonably requested by your team leader.

You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image. 

Essential skills:

  • Proven telephone based Customer Service background
  • Experience of up-selling and cross selling/conversion of product use
  • Proven excellent  Database Management Skills
  • Attention to detail with a high level of accuracy
  • Analytical and enquiring mind
  • Proven experience of managing high call volumes
  • Possess influential and persuasive skill set
  • Excellent telephone manner  
  • Excellent communication, oral and written, skills
  • Analytical and enquiring mind
  • Excellent organisational skills and able to demonstrate initiative
  • Team Player
  • Possess a ‘can do’ attitude


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